Frequently Asked Questions

Typically 2–4 weeks depending on product complexity and order quantity. Simple items like t-shirts or caps can be ready in 2 weeks, while technical products like hardshell jackets or snowboards may take 4–6 weeks. We provide a detailed timeline during your quote review.

MOQs vary by product — some items start as low as 10 units, while more complex products may require 50+. Every product page lists its specific MOQ. If you're unsure, just submit a quote request and we'll advise based on your needs.

Yes — we strongly recommend it. You can request a sample when submitting your quote. Sample costs vary by product and are typically credited toward your full order. This lets you verify quality, fit, and branding before committing.

Not at all. Once you submit your quote request, our team sends you design mockups based on your preferences — colors, logo placement, style. You review, request changes, and approve before anything goes to production. No design software needed on your end.

It is a 4-step process: (1) Add products to your Quote Basket and submit your request. (2) We send you design mockups within 24-48 hours. (3) You review and approve the designs. (4) We handle production, quality control, and international shipping to your door.

We support embroidery, screen printing, sublimation, heat transfer, woven labels, and custom hardware depending on the product. Each product page lists the available branding options. If you need something specific, mention it in your quote request.

We accept Alipay and direct bank transfers (wire transfer). These methods keep our processing costs low, which means more competitive pricing for you. Payment is split: a deposit before production and the balance before shipping.

We typically require a 30-50% deposit to begin production, with the remaining balance due before shipment. No payment is required just to get a quote or review mockups — you only commit once designs are approved.

Shipping is calculated separately after production. Once your order is ready, we get exact quotes from our international logistics partners based on your order size, weight, and destination. You pay the actual shipping cost with no markup or hidden fees.

We ship worldwide. We handle all export documentation, customs paperwork, and work with established freight partners for reliable international delivery. Typical destinations include North America, Europe, Australia, and Southeast Asia.

Every order goes through in-factory quality inspection before shipment. We check stitching, print quality, sizing accuracy, and branding placement against your approved mockup. For larger orders, we can arrange third-party QC inspection on request.

Yes. You can add multiple products to your Quote Basket and submit them together. We'll consolidate everything into a single shipment where possible, which reduces your overall shipping cost.

We stand behind our quality. If the delivered product does not match the approved mockup or has manufacturing defects, we'll arrange a replacement or refund. This is why we encourage sample orders for new products — it eliminates surprises.

Yes. All our products can be fully private-labeled — your brand, your tags, your packaging. We can remove all manufacturer branding and replace it with yours. This is standard for most of our B2B clients.

Browse our products, add what interests you to your Quote Basket, and hit "Request Quote". Fill in your contact details and any notes about your project. We will respond within 24 hours with design mockups and a detailed quote.